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How do I place an order and submit my design information and inspiration?Select your desired service, add to cart and proceed with checkout. After your order has been processed you will receive an email from our team with your submission form. You will be able to upload all project details. For quotes and design services not available for instant checkout please reach out via email. We'll happily get you branded.
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What payment methods do you accept?We accept payments via debit/credit card, Afterpay & Apple Pay. Exchanges may be available and approval does vary for services not rendered & requested before the design process has started. Please contact the designer if needed in regards to exchanging services purchased.
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What is the turnaround time for projects? Can I add on Rush Services?The turnaround times are estimated & does vary by project & the designer's booking availability. Turnaround times are updated for each service in the product descriptions section. Rush services are available for an additional fee. Rush fees do fluctuate. Rush services require design time during our off hours.
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How do we communicate with you for updates?All communication during the design process is done via email. In most cases if you have a more personal connection with the designer you can contact via messenger. We prefer email as best contact method once onboarded to communicate drafts, revisions & approvals. If you are within your turnaround time & requesting updates. Please note, we may not have any updates until your turnaround time has been met. If updates are ready, they will be sent. If any delays occur you will be contacted by the designer with updates.
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Do you share all of your work?We do share certain projects & testimonials on our website and social media. Our clients that's under a NDA will be respected of their policy agreement and will not share the work unless agreed to do so.
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Are revisions included? What happens if I do not love the concepts?Revisions are included for all design services. Review the service description for revision count. Once your free revisions have been used, you may purchase additional revisions. Revisions fee does vary and may be as low as $20 for 2 additional revisions designs. Websites, E-Books, etc revision fee will vary. Revisions are minor changes such as text change, color change and swap photos. We make sure all of our clients leave happily with their design but however, if you are not satisfied with initial concept you may choose to purchase a new concept instead and the entire design would be drafted from scratch.
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Do you offer payment plans?Yes, we offered secured payment plans with After Pay. If you are approved for an amount via AfterPay that does not cover full cost of service we can split your payments. You may pay in full, the amount not offered by AfterPay, and checkout the remaining balance via AfterPay. Payment plans outside the platform listed above will have to be approved for by the designer. We do not accept deposits for full services/projects rendered and remaining after. Your balance must be paid in full before official designs are sent to you.
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What are your hours of operation?We are open Monday-Friday 9AM-6PM. We are closed weekends and holidays. Clients that are currently onboarded may receive updates outside of business hours to not prolong the design turnaround time.
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What happens if I ghost the designer or stop responding?We appreciate clients who share the same respect for our brand & time. You are required to respond to an update to designer's requests within 7 days. If at any time the designer is no longer to contact you, your project will be deemed terminated and delivered as is. Credits are not offered for services rendered due to ghosting. You may request extensions if needed during the design process. Extensions will have to be approved by designer and may require a booking fee to account for new design hours.
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Can we schedule a zoom consultation?We do accept 30 minute zoom consultations. Check our booking tab in the menu to book.
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Complete FormPlease fill out the application of our branding form to begin the approval & process. All bookings are approved based on our availability & the concepts of your brand.
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Approval ProcessYou've been approved & now it's time to work. We will set consultations to go more over your vision for your brand. You must be ready to pay deposits or full payment at the time of booking.
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Brainstorm & PlanCongratulations! Now you have booked & reserved your branding date! It's time to schedule your consultation with our branding mentor! We will discuss the concept of your brand design & marketing. We will work together to create concepts that best fits your brand's overall goal.
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DeliveryDelivery can be up to 3 months on what brand package you booked. We will set up multiple consultations & post in your online portal to stay updated on your process from start to finish.
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Launch TimeAfter the concept is finalized you'll receive your branding files to launch & show off your new branding & marketing.
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